All of our prints ship directly from our studio in St. Leonards-on-Sea to destinations worldwide. We hope the FAQs below will answer any questions or concerns you may have. Do you need further support? Contact us and we'll try our very best to help. You can reach us via e-mail at firstname.lastname@example.org.
We aim to deliver shop products within:
UK; 1–2 weeks
Europe; 2–4 weeks
Rest of world; 2–4 weeks
If the delivery time frame for each item has ended and you’re still waiting for something from your order, please Contact Us and we’ll investigate for you.
Brexit and EU Delivery
Following the Brexit arrangement, we are still welcoming sales from within the European Union, but delivery times may be longer than indicated for many EU countries.
We’re actively working towards finding a solution to these potential delays. We hope to have these up and running again as soon as possible, and we’ll keep you informed of any changes.
Thank you for your patience and understanding during this time. We’re truly grateful for your ongoing support of Unseen Store.
Duties, Tax, and Service Charges
If your delivery address is not within the United Kingdom, you may be subject to import duties, taxes and delivery service charges, which are levied once a shipment reaches your country. You will need to pay any additional charges for customs clearance.
Please be aware that customs policies vary widely from country to country and we advise you to contact your local customs office for further information. Please be aware that cross-border shipments are subject to opening and inspection by custom authorities.
DO YOU SHIP WORLDWIDE?
Yes, we ship worldwide. All M, L or XXL orders ship with a tracking number no matter which country they are sent to.
HOW MUCH WILL IT COST TO SHIP MY ORDER?
By shipping from our base in the UK, we can offer low-cost fees for orders delivered within the country. Costs for shipping internationally are calculated at checkout. For all orders, the total cost of shipping and taxes is shown at checkout and before placing your order.
HOW WILL YOU SHIP MY ORDER?
We carefully package each order.
S (A4) prints ship in a stiffened envelope sealed in a plastic sleeve.
M (A3), L (A2) and XXL (A0) prints ship in a tube.
For UK destinations, M, L or XXL print orders ship via Royal Mail with a signature required upon delivery. International orders are handled by partner couriers within the destination country once they leave the UK.
WHEN WILL MY ORDER ARRIVE?
All our prints are made-to-order. We aim to print and ship your print(s) within 5 working days of ordering. International orders are handled by partner couriers within the destination country once they leave the UK and individual delivery times will vary.
CAN I CANCEL MY ORDER?
Yes, you can cancel an order where the request is submitted before the print is shipped. Contact us at email@example.com with your request.